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Learn moreVodafone Qatar Partners with Innovatrics to Build Next-Gen Digital Telco
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Vodafone Qatar provides mobile and broadband services to millions of users in the country. Whether launching new services or preparing for a global surge in users with the 2022 FIFA World Cup, the company needed a more efficient way to verify identities. It should work seamlessly across devices, services, and borders.
As one of Qatar’s leading telecom providers, Vodafone faced growing demand for digital-first services. Customers expected faster, contactless onboarding, especially with the rise of mobile wallets and increased smartphone penetration. Moreover, legacy processes based on manual ID checks and in-store SIM registration were no longer sustainable. The urgency intensified ahead of the 2022 FIFA World Cup. With an anticipated influx of international visitors, Vodafone needed to scale identity verification for users who had never set foot in a store. Delivering instant onboarding for new SIM and eSIM users, without compromising on security or compliance, became a business-critical priority.
and manual KYC
with a scalable solution
and international passports
Vodafone Qatar teamed up with Innovatrics and their integration partner, Zentity, to launch a fully remote onboarding process, initially for its mobile wallet service (iPay). Customers scanned their ID, took a selfie, and completed KYC entirely through a mobile app or web interface. Facial biometrics confirmed the match between ID and selfie, while support for Arabic-script IDs and international passports ensured global usability.
As digital services expanded, so did the platform’s reach. In preparation for the World Cup, remote SIM and eSIM registration was enabled via the same app. All components of Innovatrics identity verification, such as document capture, OCR, selfie capture, and facial matching, were integrated seamlessly using standardized APIs. In 2023, the solution was upgraded by adding passive liveness and video injection detection to strengthen fraud prevention and ensure consistent identity checks across services.
via app and web
to block spoofing
to prevent fraud
Vodafone Qatar’s remote identity verification system allowed users to sign up for new services in under a minute. During the FIFA World Cup, which spanned 29 days, its upgraded system enabled the onboarding of new users from all over the world digitally. It is one of a handful of operators in the whole world who could execute such a massive scale-up in demand this successfully.
The same identity verification platform has strengthened compliance with Qatar’s regulatory KYC requirements and protects both the company and its customers from identity theft. Passive liveness detection and video-injection detection continue to combat fraud, while UX-optimized components ensure a smooth user journey from start to finish. The solution positions Vodafone Qatar as a telecom leader in digital experience and continues to support its broader objective of extending secure, seamless onboarding across mobile, fixed-line, and fintech services.
to complete onboarding
during FIFA World Cup
using liveness checks
for all digital services
Vodafone Qatar uses remote identity verification with deepfake detection to confirm each user’s identity in real time. This aligns with the company’s vision of a fully digital telecom model, as resources are optimized with the increasing use of self-service onboarding. Fewer in-person transactions mean lower overhead, while digital onboarding handles peak demand without added infrastructure.
The integration with Innovatrics APIs is straightforward and does not require specialized infrastructure. It plugs into existing IT systems easily. Over the years, the system has run with hardly any downtime. Vodafone has also benefited from continuous product updates that were simple to adopt. The solution is deployed on-site in Vodafone’s data center, ensuring data-residency requirements are met.
Mobile Money (iPay) financial services are fully dependent on eKYC, as the Vodafone Mobile Money app is the only onboarding channel to open an account. eKYC also verifies digital services via ID and face: eSIM downloads, SIM swaps, ID document changes, prepaid-to-postpaid migrations, and plan changes—reflecting its evolution into a core verification tool across Vodafone’s digital ecosystem.
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