OUR SOLUTION Identity verification done your way
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Learn moreDigiSign Builds a Universal ID Verification Layer for Digital Signing
DigiSign, a signing platform by Digital Solutions, helps companies sign business, HR and client documents online. Some required stronger identity proofing during signing, but Bank iD, a Czech bank-based digital identity service, did not cover all signers. When a signer did not have Bank iD or came from another country, some contracts could not stay fully digital. DigiSign needed a solution built into the signing flow that kept the signer within their interface and let them keep personal data within their own controlled environment.
DigiSign needed to support signing cases where Bank iD was not available. The need became clear through E.ON, whose customers signed many contracts through DigiSign but could not always complete higher-level verification without Bank iD. The challenge was to find a partner that could deliver reliable remote identity verification, adapt to DigiSign’s UX and UI, and run on their own servers. UX was a core requirement. The verified person had to feel they were still using DigiSign, with Innovatrics technology running in the background. Many of their clients, including banks and insurance companies, also had strict security and personal data policies, so they needed to manage all data securely.
who needs trusted verification
within DigiSign’s UX
for security and data control
DigiSign chose Innovatrics as the partner that could meet its technical requirements and provide a business model suited to its use case. The solution gave them the identity verification technology required while allowing them to keep control over the user interface, signing workflow and server environment.
Innovatrics Web components were directly integrated into DigiSign’s UI for capturing identity documents and selfies. The platform also uses Innovatrics Identity Verification in the background, with DigiSign’s own processes and interfaces built on top for clients and verified persons. Implementation took around three months, supported by clear documentation and technical support. The solution has run reliably and continues to be improved by both teams to support current security standards.
to verify users
and liveness detection
around Innovatrics technology
With Innovatrics Identity Verification, DigiSign can now support signing cases that previously depended on Bank iD availability and extend trusted verification to signers in 120+ countries. DigiSign clients typically start by using the method as an alternative verification option, then gradually expand it to other cases where trusted remote verification is needed.
The added verification layer has also strengthened DigiSign’s position in the signing platform market. It has helped them win clients that needed a universal way to combine document signing and identity verification. The same technology has also enabled a separate verification product, now used by clients such as Raiffeisenbank, E.ON and Raynet. Since its launch, usage has grown by 5–10% month over month, opening new business opportunities for DigiSign.
for more signing cases
with trusted remote verification
from identity verification
Before the integration, some documents could not be signed if the signing process required a more trusted verification method and the person lacked BankID. DigiSign now gives clients a verification path based on a personal document and selfie, so document signing can continue for Czech users and foreign signers.
For clients with data policies, the deployment model matters. The service runs on DigiSign servers, which lets them keep personal data in their controlled environment and apply client rules for retention and anonymization.
DigiSign started with verification inside a signing transaction. It now offers verification as a standalone product. The same capability helps B2B teams confirm identity before a signature, during onboarding, or whenever a process requires more than email and SMS.
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