Since the 90s, one of the biggest Brazilian football clubs, Palmeiras, has had issues with fake paper tickets. The situation even got worse after the stadium was modernized 10 years ago to seat 43,000 spectators as thousands more of eager fans kept trying to get into the venue.
The audit in 2022 showed that although priority tickets were sold only online, there were still problems for fans to get the actual tickets. What’s worse, they were resold at inflated prices. The club therefore looked for biometric-based solutions that would reliably identify every ticket holder to prevent scalping
To reliably connect each visitor with their ticket, the integrator Bepass has opted for Innovatrics DOT to register the ticket holder’s face in the system when purchasing the ticket.