Customer Support
At Innovatrics we understand that mission-critical applications rely on our products. Therefore we put an overwhelming emphasis on product quality and customer support. Our expert team backs up your mission-critical applications and lets you focus on your core business. Innovatrics support services include:
- Online support - Innovatrics' support website, contains ressources such as product documentation and FAQ, downloads of patches and upgrades, request-tracking and bug-tracking application.
- E-mail support - Issues like installation, product use and problem resolution can be submitted directly to support engineers by e-mail. Customer support e-mails are treated immediatly with highest importance.
- Telephone support - Innovatrics support engineers can also be joined directly by phone
- On-site support - Intensified, on-site support assistance can be provided whenever required by critical development projects.
Maintenance
Besides customer support, Innovatrics' continuing maintenance and improvements of its components ensure periodic performance and functionality enhancements for customers.